Refund & Cancellation Policy

This policy explains when the fees you pay on zmail.foo can be refunded. It applies to platform fees, not to money exchanged directly between a client and a professional for services delivered off-platform.

Service Request publish fee

Clients pay a fixed platform fee (currently ₹100, configurable by admin) to publish a service request to the marketplace. This fee covers moderation and directory placement.

• Non-refundable once the request is published, even if you receive no proposals.
• Refundable if the request is removed by us for reasons unrelated to your conduct (e.g. a platform incident that prevented professionals from seeing it).

Proposal submission fee

Professionals pay a fixed platform fee (currently ₹10, configurable by admin) to submit a proposal against a service request.

• Non-refundable once submitted, whether the proposal is accepted, rejected, or ignored.
• Refundable if the request is retracted by the client within 15 minutes of your submission and before any client action on your proposal.

Professional subscription

The professional subscription is billed as a one-time signup fee (currently ₹60) plus a recurring monthly fee (currently ₹30). Current pricing is shown at checkout and in Settings.

• Cancel at any time from Settings. Your listing stays visible for the remainder of the paid period.
• We do not pro-rate mid-cycle cancellations.
• The signup fee is non-refundable once your account has been verified.
• If your subscription is terminated by us for policy violation, no refund is issued.

Discretionary refunds

We may issue a discretionary refund where a fee was charged in error, a payment was duplicated, or a documented platform incident prevented delivery of the paid service. Requests must be made within 7 days of the charge to billing@zmail.foo with the transaction ID.

Chargebacks

Please contact us before initiating a chargeback with your bank or card issuer. Accounts under active chargeback dispute may be suspended until the dispute is resolved.

Timing

Approved refunds are processed back to the original payment method within 7–10 business days. The time your bank takes to reflect the refund is outside our control.

How to request a refund

Email billing@zmail.foo from your registered address with the transaction ID (visible in Settings → Billing) and a brief description. Grievances that are not resolved can be escalated via our grievance process.