Contact us

We prefer email for anything that isn't urgent — it gives us a paper trail and lets us route your message to the right person. Response times below are measured in business days (Mon–Fri, India Standard Time).

By topic

• General support & questions: support@zmail.foo — response within 2 business days.
• Billing & payments: billing@zmail.foo — response within 2 business days.
• Security reports: security@zmail.foo — acknowledgement within 3 business days. See the Security Policy.
• Privacy & data requests: privacy@zmail.foo — response within 30 days per DPDP/GDPR.
• Accessibility barriers: accessibility@zmail.foo — acknowledgement within 3 business days.
• Copyright / DMCA notices: grievance@zmail.foo — see the DMCA Policy.
• Press & partnerships: hello@zmail.foo.

Grievance officer (India — IT Rules 2021)

For grievances relating to content, verification, marketplace disputes, or compliance under Indian law, contact our Grievance Officer at grievance@zmail.foo. The full process, including the 15-day response SLA, is in Grievance Redressal.

Self-serve

• Data export & account deletion: Settings → Data & privacy.
• Verification status: Settings → Verification.
• Billing history & invoices: Settings → Billing.
• Common questions: FAQ.

Mailing address

Our registered mailing address is not published on this page. If you need to serve legal or regulatory correspondence, email grievance@zmail.foo and we'll provide the address and a designated contact by return mail.

What we can't help with over email

• Password reset — use the "Forgot password" link on the sign-in page.
• Recovering a deleted account after the 30-day grace window — deletion is irreversible after that.
• Refunds outside the terms in the Refund Policy.