Frequently Asked Questions
Last updated: 2026-07-21
Short answers to the things people ask most. Longer explanations live in the policy pages linked from each answer.
What is zmail.foo?
A verified professional email platform and marketplace. You get an @zmail.foo mailbox plus a public profile at profile.zmail.foo/<handle>, and, if you're a verified professional, you can be discovered and hired through the marketplace.
Is my handle final?
Yes. Once you claim a handle, it's fixed — this keeps your public profile URL and email address stable for your contacts. Choose carefully at signup.
How much does it cost to be listed as a professional?
A one-time signup fee of ₹60 and a recurring ₹30 per month. Current pricing is always shown at checkout. See the Subscription Policy for details.
How do I verify my account?
Verification uses email confirmation, a government ID + liveness selfie, and profession-specific proof (registration number or certificate). Start it from Settings → Verification. Details in the Verification Policy.
What does the verified badge mean?
It means our team reviewed your identity and profession-specific evidence. It is not an endorsement of quality, price, or outcomes.
Can I send email to Gmail, Outlook, and other providers?
Verified professionals can send to any external address. Delivery follows standard SPF/DKIM/DMARC on the sender domain. Non-verified accounts can email inside zmail.foo.
How are payments handled?
Payments for platform fees (publish, propose, subscribe) go through our partner PayU. zmail.foo does not hold funds paid directly between a client and a professional for services delivered off-platform.
Can I get a refund?
Publish and propose fees are non-refundable once used. Subscription fees are not pro-rated on cancellation. Discretionary refunds for duplicate charges or platform incidents are handled by billing@zmail.foo — see the Refund Policy.
How do OTPs work here?
We use email-only 6-digit codes for signup verification, password reset, email change, and sensitive actions. Codes expire quickly and are rate-limited per email and IP. We do not send OTPs via SMS.
How is my KYC data stored?
KYC documents live in a private bucket with row-level access. Only the verification team can read them, and only during review. Retention windows are in the Data Retention Policy.
How do I export or delete my data?
From Settings → Data & privacy. Export runs as a background job and emails you a download link. Deletion enters a 30-day grace window before it becomes permanent.
How do I stop marketing emails?
Every promotional email includes a one-click unsubscribe link. You can also manage subscriptions in Settings → Email preferences. Security- and account-critical emails always send.
Who is the grievance officer?
Contact grievance@zmail.foo. Our full grievance process, including the IT Rules 2021 15-day response SLA, is in the Grievance Redressal Policy.
How do I report abuse or a scam?
Use the report button on any profile, message, or marketplace listing. For urgent safety issues, email support@zmail.foo with the URLs.
Do you run a bug bounty?
We don't publicly run a bounty, but we welcome disclosures at security@zmail.foo and will credit reporters. See the Security Policy.
Didn't find your answer? Browse the Help Center or contact us.
This page is maintained by the operators of zmail.foo. It reflects app-visible controls and stated practices — not an independent certification. For questions, contact us via the address in Settings.